Client: Global medical device manufacturer
Service: Operational excellence and portfolio governance
Result: Roughly 20% reduction in stockouts across a 14-site network
The challenge
Stockouts were occurring across a 14-site global manufacturing network, each with different causes. Because no single site or function owned the whole picture, the same problems kept returning.
The approach
Rather than chase each shortage, I put a network-level operating system around them:
- A monthly stockout review looking at the high-level reasons behind stockouts across all 14 sites, so recurring causes were visible and owned.
- Standardized escalation and communication, so every site raised and reported supply issues the same way and the right people heard about them quickly.
- Streamlined tier 4 management and issue tracking, giving leadership one place to see open issues, owners and dates.
The result
Stockouts fell by roughly 20% across the network, and recurring causes were caught and owned instead of expedited again each time. Read more on why stockouts persist in multi-site networks.
